Customer Support

Warranty Information

GRETSCH DRUMS ONE-YEAR LIMITED WARRANTY

Gretsch Drums are guaranteed against defects in materials and workmanship for a period of 1 year from the date of original purchase through an authorized Gretsch drum dealer. All warranty repair claims and evaluations must be directed to Gretsch through an authorized dealer only. Authorized Gretsch dealers are conveniently located throughout the U.S. and internationally. If a customer is unable to locate a local authorized dealer, we will advise the closest area dealer. DO NOT return Gretsch products without going through a dealer. The dealer will receive a "Return Authorization" from us.

The following conditions and limitations will apply on all Gretsch Percussion Products:

This warranty does not apply to:

  1. Drums purchased from a source other than an authorized Gretsch Dealer.
  2. Any owner other than the original purchaser.
  3. Any defects caused by unreasonable use, neglect, moisture and/or temperature extremes, handling, shipping, or accidents.
  4. Drums that have had any unauthorized alterations or modifications, or whose serial number has been altered or removed.
  5. Natural wood finishes or normal color changes of wood or shell covering material.
  6. Drum heads and sticks.
  7. Incidental or consequential damages that arise as a result of or related to a defect in or failure of Gretsch products.

Government Limitation on Warranties:

This warranty gives the original owner of Gretsch products specific legal rights and he/she may also have other rights, which vary from state to state. Provisions of this warranty are covered by the laws of the state where the original owner purchases the product(s) covered hereby. The warranty is enforceable only to the extent and in the manner permitted under that state's law.

Our Pledge to Gretsch Customers:

You've got our word! ...That we will stand behind our product and reputation for quality. As a Gretsch customer, you have extended your confidence in a percussion musical instrument that is manufactured with you, the player, in mind.

Should a question arise concerning a warranty replacement or repair, notify your Gretsch Dealer and take the product to him/her for inspection with the original bill of sale. If your dealer is unable to correct a warranty defect, the dealer will contact Gretsch for further instructions as to the return of the product for factory inspection and evaluation.

Gretsch USA Custom

Hand-crafted every step of the way

The epitome and legend of "That Great Gretsch Sound." The USA Custom series is hand-crafted every step of the way in our Ridgeland, SC factory by highly experienced and skilled drumsmiths. Our legendary Gretsch formula 6-ply shell is the cornerstone of our legendary sound. Shells are completed with 30-degree bearing edges, Silver Sealer, die-cast hoops and custom finishes - ingredients all combined to make a sound long recognized for its classic clear timbre, balanced tone and explosive projection. Custom design your Gretsch dream kit "a la cart" by choosing your desired drum sizes, colors and hardware options. The Gretsch legend continues.

The NEW Gretsch USA Custom Order Guide will explain the many options that are available to help you design a drum set that matches your individual voice as a drummer.

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Catalina Maple

Carefully developed to produce tones that explode a balanced amount of warm low end frequencies

The Catalina Maple series starts with the Gretsch maple formula shell. We carefully developed the maple shell specification to produce tones that explode with attack and volume and project a balanced amount of warm, low-end frequencies. All Catalina Maple shells are 7-ply, 7.2mm.

The Catalina Maples are available in two configurations - a 6-piece shell pack set and a 5-piece shell pack set. Add-on drums are also available to allow for further drum set expansion.

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